How ordering works

You approve a proof before we take payment

Nothing is charged until you have looked at a print accurate proof and approved it. That proof is not a mock-up: it comes from the same rendering engine that produces the file the press receives, so what you approve is what gets printed. There is no separate proofing round trip by email and no waiting on a designer.

The order of operations matters. Approve, then pay, then print. A tag carrying your company name and licence number cannot be resold to anyone else, so the approval step is what protects both sides.

What goes in the imprint

Four fields: company name, licence or certification line, phone, and a label for the technician field. The first is required and prints largest, because it is what an inspector looks for first.

Fixed fields print at production so a technician only completes the variable ones at the device. On smaller stock not every field fits at a legible size - the proof shows you exactly what will print, and anything that cannot be set readably is dropped rather than shrunk into illegibility.

Your imprint is stored against your account, so a repeat order is one approval rather than a fresh setup.

If an order arrives wrong

If it is defective, or does not match the proof you approved, we reprint at our cost. No return shipping, no restocking argument.

Imprinted goods are otherwise final sale. That is standard across the trade for an obvious reason: nobody else can use a tag carrying your licence number. It is also exactly why the proof step exists and why we will not take payment before you have approved one.

Quantity, and how to pick one

Breaks apply automatically at checkout on the whole order, not in tiers - ordering 1,200 units gets the 1,000 break on all 1,200, not the 500 break on the remainder.

The arithmetic is worth doing rather than guessing. Take your device count, add what you expect to add this year, then add roughly ten percent for spoilage and re-tags. Ordering to the next break up is usually cheaper in absolute terms than ordering exactly what you need, which is the one place in this business where buying more costs less.

Serialisation

Serialised products carry a unique code and a QR that resolves to that tag's record. Codes are allocated and registered before printing, which is why a reprint keeps the same range: substituted codes would scan to nothing while the tag looked complete.

You do not have to use it. A serialised tag works perfectly well as a paper record that happens to have a code on it. The record layer starts the first time somebody scans one.

A few of the smallest products physically cannot carry a scannable code - below about half an inch a phone camera stops decoding reliably at the distance a technician actually scans from. Where that applies, the product page says so rather than printing a code that photographs but does not work.